Shipping & Returns Policy

JAMES PROCTOR LLC
2115 Evans Ave, Cheyenne, WY 82001
Phone: (646) 685-4255
Email: info@jamesproctorllc.com

Shipping Policy
We are committed to delivering your furniture products in a timely and efficient manner. Please review our shipping policy for detailed information:

Processing Time:

Orders are processed within 2-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods:

We offer standard and expedited shipping options within the United States.
Shipping rates are calculated based on the size, weight, and destination of your order.
Free shipping is available on orders over $50 within the contiguous U.S.
Delivery Time:

Standard shipping: 5-7 business days.
Expedited shipping: 2-3 business days.
Please note that delivery times may vary based on your location.
Order Tracking:

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your package.
International Shipping:

At this time, we do not offer international shipping. We are working on expanding our shipping options to other countries in the near future.
Returns & Exchanges
At JAMES PROCTOR LLC, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our return and exchange policy:

Return Eligibility:

You may return an item within 30 days of delivery.
Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items:

Custom-made or personalized items.
Clearance or sale items.
Return Process:

To initiate a return, please contact us at info@jamesproctorllc.com with your order number and reason for the return.
Once your return is approved, we will provide instructions on how to ship the item back to us.
Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 7-10 business days.
Exchanges:

If you need to exchange an item for a different product, please contact us to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or full refund, including shipping costs.